Please see prior request --- Submit not working

  • Nexttax
    Asked on January 19, 2022 at 6:08 PM

    OLD Client form again....

    I removed the requirement for T&C question, but now it just hangs when you click SUBMIT button and does not submit.


    Jotform Thread 3682982 Screenshot
  • Nexttax
    Replied on January 19, 2022 at 6:27 PM

    I created a cloned version without a T&C, but the Submit still does not work. Just hangs in Please Wait mode.


  • Christian JotForm Support
    Replied on January 20, 2022 at 12:55 AM

    Hi there,

    I am assuming this is the form you're referring to, https://www.jotform.com/form/220084725759159. I cloned and tested your form too and was not able to replicate the issue. The form allows me to submit.

    1642657853 61e8f83dc21fe submit Screenshot 10

    We cleared your form cache, can you please do another test submission? You may also consider doing the following steps;

    • Update your browser if needed
    • Clear your browser caches
    • Use another browser
    • Try a private browser(Incognito)
    • Use a different device if possible

    If the issue persists, may we also your permission to fill out your form and test it? We're looking forward to hearing a good news from you. Thank you!

    Regards,


  • Nexttax
    Replied on January 20, 2022 at 10:07 AM

    You may test the form.

    It always works in the PREVIEW mode. I tested it yesterday and it SUBMITS ok on an iphone and on an ipad. But in a Windows browser (Chrome and Edge) it just got stuck at SUBMIT and nothing happens.


  • Nexttax
    Replied on January 20, 2022 at 10:19 AM

    The iFrame method of embedding the code in the webpage seems to have resolved BOTH of my current issues.


    Thank you.