What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I change from Premium back to FREE Services?

    Asked by centralbarkusa on August 01, 2011 at 05:04 PM

    We use Jot Form for our contst, which has ended on July 31. How can I change from Premium back to FREE Services without loosing my data that has been collected and still have the ability to sign-in like I do now? I took down the form. It used to be at http://www.centralbarkusa.com/promotions/central-bark-star-search.html

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    JotForm Support

    Answered by NeilVicente on August 01, 2011 at 05:26 PM

    Hi,

    If I am seeing it correctly, you have already cancelled your subscription via your Paypal account. You shall no longer be charged from here on.

    Since you have cancelled the subscription way before your next billing date, your account shall stay Premium until the time you have paid for expires.

    Note that cancelling your subscription will not affect your forms and data in any way. You can still log in like you used to and create as many forms as you wish. The only difference is that your account can no longer receive submissions exceeding 100 in a single month.

    We would like to thank you for doing business with us. Feel free to contact us again if you have other queries or concerns. Good luck with your contest!


    Neil