Drop down and check box don't print

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    Asked on April 27, 2014 at 10:09 PM

    I am using windows 7 and Chrome and I have forms that are printable. but when they are printed using my Chrome browser none of the drop downs, radio buttons or check box print clearly, they are faded and unreadable. I tried printing using my IE browsers and those boxes printed in gray instead of black but I am able to read them. How can I fix this issue? I have many printable forms that my customers are relying on and not everyone keeps multible browsers on their computers.

    Updated 11:00 AM EST 4/28/2014

    Chrome Version: As you can see the sleceted items in the drop downs are faded and very hard to see in comparission to the rest of the document.  Also why doesn't the text area print?


    IE Version: As you can see the IE verison is the worst of the 2 this morning. You can't see the selected items at all. This the complete opposite from last night when Chrome printed nothing and IE print faded.

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    Answered on April 28, 2014 at 02:33 AM

    Hello Chacole,

    Do you mean to say that the drop downs, check box and radio button texts are not readable when your form is actually printed on paper?

    I did try to check your form in print preview and they appear to display the fields correctly. Please check the screenshot below:

    Is it possible to send us a scan copy of your print out? We would like to take a look. The following guide should help you upload image in your forum post:  https://www.jotform.com/answers/277033
    We will wait for your response.
    Thank you!
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    Answered on April 28, 2014 at 11:04 AM

    I have update question with images.

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    Answered on April 28, 2014 at 11:21 AM
    I have updated my question.

    Thank you,
    Charlotte Cole
    aka Chacole
    Mobile: 207-314-4788
    Home: 207-872-1923
    Fax: 207-512-5983

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    Answered on April 28, 2014 at 12:26 PM

    Thanks for the update, we now understand your issue.

    However, after doing some tests, me and some of my colleagues cannot reproduce the issue from our side. Even in the print preview screen, it appears correct.

    So, Probably this is an issue from your side only. An alternative workaround would be to get the PDF file of the form and then print it.

    Please give it a try and let us know if the issue still persists.