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    Downloaded submission data to Excel but data was incomplete

    Asked by NAGCAS on April 28, 2014 at 05:54 AM
    I had the same problem. More than 256 columns downloaded so Google wasn't the issue.  I downloaded as a CSV and then opened in Excel and all of my data was there
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    Answered by Carina on April 28, 2014 at 08:44 AM

    I kindly ask you to share with us the form's url so we can take a better look into it.

    Thank you

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    Answered by NAGCAS on April 28, 2014 at 09:41 PM
    Thanks Carina,

    http://form.jotform.co/form/40587825939875



    Kind Regards,
    Carolyn Wass

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    JotForm Support

    Answered by EltonCris on April 29, 2014 at 02:42 AM

    Hi Carolyn,

    Are you having issues with the exported excel file? The limit on the columns might be from the server side by the time your data was generated and compiled into an excel format. May I suggest you to download your form submissions to CSV as an alternative and use MS Excel to open the CSV file just like what you did? I believe this doesn't have any limit during the exportation of the data so this should work better.

    Let us know if you have further questions. Thanks!