What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Keep Being Asked to Login

    Asked by davcohighia on April 28, 2014 at 07:00 AM

    Hi there

    I can login to my account no problem and see the list of my forms. 

    However, if I want to modify a form or look at submissions I'm told login... even though I'm logged in?

     

    Can you help please?

     

    Thanks and regards.

     

    Ian

    My Forms Submissions problem thanks
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    Answered by Carina on April 28, 2014 at 08:41 AM

    Hello Ian

    I searched for an account under the davcohighia username with no results. Can you please provide us the account's username, associated email or a form's url? This way we can look better into this matter.

    Thank you

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    Answered by davcohighia on April 28, 2014 at 09:31 AM

    Thanks Carina

     

    I don't know why it's showing as davcohighia because my account is davcomedia and it let me sign in as davcomedia.

     

    Regards.

     

    Ian

  • Profile Image

    Answered by davcohighia on April 28, 2014 at 09:32 AM

    I just posted my reply and I see it still shows as davcohighia even though I signed in as davcomedia (which is my account).

    Puzzled?!

     

    Regards.

     

    Ian

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    JotForm Support

    Answered by Welvin on April 28, 2014 at 10:10 AM

    Hi Ian,

    We have a few domains and each domain are assigned to every region. Now, you are probably logged into a domain which is not our preferred one for your location. For example, you are accessing jotform.com but after you click edit, you are redirected to jotformeu.com

    www.jotformeu.com is the domain assigned to UK. Please use this instead for creating your form, editing and embedding forms.

    Hope that helps.

    Thanks

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    JotForm Support

    Answered by Welvin on April 28, 2014 at 10:11 AM

    By the way, before using the preferred domain, I would advise clearing your browser cache and cookies for Jotform so to renew your access.

    Thanks