What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do I close my account?

    Asked by rcobb732 on April 28, 2014 at 08:39 AM
  • Profile Image

    Answered by gori-mathew on April 28, 2014 at 09:30 AM


    Thank you for contacting us.

    Do you mean deleting the account or cancelling your subscription since I can see that you are currently in the Premium plan?

    If you wish to cancel your subscription, you can switch your account to free by going to your account or https://www.jotform.com/pricing



    Do let us know if you need further assistance.


  • Profile Image

    Answered by rcobb732 on May 21, 2014 at 09:41 AM
    I would like to delete the account. We are using an alternative program now. Can you tell me how to do this?
    Rebekah Cobb | Guest Services Coordinator
    Museum & Gallery at Bob Jones University and at Heritage Green
    1700 Wade Hampton Blvd.
    Greenville, SC 29614
    P: 864-770-1331
    F: 864-770-1306
    E: rcobb@bju.edu
  • Profile Image
    JotForm Support

    Answered by Welvin on May 21, 2014 at 10:58 AM

    Hi Rebekah,

    Only the support team can delete an account. You have multiple forms in your account. Are you sure you don't want to use them anymore? You can just leave your account as it is.

    If you really wish to delete your account, please update this thread for your confirmation so we can proceed.