How to remove the repeated logo, or why is the logo on all the pages?

  • 3Bluebirds
    Asked on January 20, 2022 at 9:58 AM

    Because I had to use PDF editor form changed. When I go to edit the form I don't see the logo on every page but when I sent a link to the form. The logo appears on every page and it repeats on one of the pages. Can someone remove it or show me how to edit the form.

    This is the form. If you open it to edit, you don't see the logo but if you send the link the logo appears.

    https://form.jotform.com/220096311046142


    1642689137 61e97271d8d53  Screenshot 10

  • Jessica JotForm Support
    Replied on January 20, 2022 at 10:02 AM

    Hello,

    Please allow me to copy your previous message here as well to avoid confusion of two different issues:

    "One more thing. I can not figure out how to fix this. I was told a few weeks back that in order to be able to see the signature on received forms I had to re-do my forms in PDF editor. The editor changed a few things on the form. I can not figure out how to remove the repeated logo or why the logo is showing on all the pages. Could someone please help? I will try re-sending all forms and see if they can view them properly."


    Upon opening the PDF Editor of the form: 220096311046142, I was able to find many New Documents within the Editor.

    1642690846 61e9791e18402  Screenshot 10

    Could you kindly delete the one that you are currently not using, then share with us the PDF Editor's link of the PDF where this issue exist? Please note that the link should be like this: https://www.jotform.com/pdf-editor/{pdf-id}

  • 3Bluebirds
    Replied on January 20, 2022 at 10:46 AM

    I'm confused.

    I simply go to the form to edit. I was just going to PDF to add the signature. I don't know how to just go to the PDF. I don't want to delete the form.

  • 3Bluebirds
    Replied on January 20, 2022 at 10:51 AM

    I think I got it.

    I found the PDF link. I dont want to delete the form. Also why in PDF editor there are so many documents of the top? 1642693904 61e985103e7bf  Screenshot 10

  • Jessica JotForm Support
    Replied on January 20, 2022 at 12:04 PM

    Hello,

    When you delete your document PDF, you will not delete the form. However, please make sure to not delete fillable PDF, which is the PDF marked in the following screenshots:

    1642697911 61e994b754f85  Screenshot 10

    The document PDF is usually generated when you wish to create a new one.

    It seems like there is confusion between us. Could you confirm where did this happen: "The logo appears on every page and it repeats on one of the pages."?

    Did you find this happening in the PDF you received in your email or the PDF you have downloaded from your PDF Editor? If it is neither, could you explain further to us?

    It will also be helpful if you elaborate on the steps you have taken to encounter this issue, where the logo repeats, so that we can properly assist you through this.

  • 3Bluebirds
    Replied on January 20, 2022 at 1:07 PM

    The logo repeats when you go to complete the form (I'm not sending it as a PDF or sending it from PDF editor). When I open the form I don't see the repeated logo or the logo in general.

  • 3Bluebirds
    Replied on January 20, 2022 at 1:47 PM

    Did you open the link I sent? I sent the link to the form so you can look at it. When you open the form the logo appears on the top of each page. I don't know why?

    When I send a link to a form, I just go to the form, more, and then click publish. I copy that link and that is what I send. But, when I send that link, it does not look like the form.

    PLEASE CLICK THE LINK https://form.jotform.com/220096311046142

    I have attached the image of where the picture repeats AGAIN. 1642704415 61e9ae1fd173e  Screenshot 10

  • Mightor JotForm Support
    Replied on January 20, 2022 at 6:18 PM

    Hi,

    Thank you for the clarification.

    As I've checked, there is no option to keep the logo from showing from the rest of the pages. 

    But a workaround is to add a Header field on top of the Paragraph field then add the image in the Heading Image:

    1642720477 61e9ecdd5bee9 logo Screenshot 10

    Kind regards,


  • 3Bluebirds
    Replied on January 24, 2022 at 10:00 AM

    But, I dont see the header when I go to edit the form.

  • 3Bluebirds
    Replied on January 24, 2022 at 10:07 AM

    I never put the header there to show on all the pages. Is this something that will continue to happen? I was told about it by one of the parents of my students.

  • 3Bluebirds
    Replied on January 24, 2022 at 10:12 AM

    I never put the header there to show on all the pages. Is this something that will continue to happen? I was told about it by one of the parents of my students.

    I dont see the header when I go to edit the form.

    I have attached two images. The first one is where I'm editing the form, you can see that the header does not show. The second is of the form once I send the link and the header shows.

    How do you fix something when you can't even see it?1643037138 61eec1d26ce4e  Screenshot 101643037145 61eec1d9734db  Screenshot 21

  • Sweta JotForm Support
    Replied on January 24, 2022 at 12:09 PM

    We would suggest you use a header element instead of the Logo option.

    The Logo option will be visible on all the pages and the header option will be related to that page:

    1643044105 61eedd097c04d form Screenshot 10

    Thanks.

  • 3Bluebirds
    Replied on January 24, 2022 at 5:21 PM

    I was able to fix it by deleting the logo.

    I have one more thing I need help with and I hope it does not take long to get an answer. I would like to be able to use the app so parents can make sure to complete multiple forms. But, that has not been working properly.

    I would like to guide forms so that when one is completed it will guide the parent to complete another one. In the app, I have a total of four forms. My concern is that if I have forms guided to another form. I cant send that individual form when I need to.

    Do I need to create a new folder that has the forms that would be on the app or guided to another form? And then a folder that just has the individual forms without being guided.


  • Mightor JotForm Support
    Replied on January 24, 2022 at 6:53 PM

    Hi,

    You can retain the image or "logo" in the form by adding a Header field and placing it there instead of a Logo field. A Header field's image will only be visible on the page you've added it to. Whereas the Logo fields image will be repeated on every page you have:

    1643067588 61ef38c41bf65 image Screenshot 10

    As you can see on the above screenshot, a Header field is something that you need to add to your form. And a Logo field is already in your form, you'll simply need to add content (media) in it. What you've done is use the Logo field, reason the image is being repeated on all the pages of your form.

    I've moved your other question to this thread to avoid confusion.

    Kind regards,


  • 3Bluebirds
    Replied on January 25, 2022 at 9:41 AM

    Another problem.

    I have sent this form to various people and they can not put a date in. I then tried it and I also can not put a date. This has been an issue for many parents in the past.

    Since the date can not be filled in, you can not complete the form. As I said. I have sent it to 4 four people and all four can not input a date.

    Here is the link to the form. https://form.jotform.com/220034649734152 Below is an image of the issue.



    1643121541 61f00b8591c2e  Screenshot 10


  • Dragana JotForm Support
    Replied on January 25, 2022 at 10:40 AM

    Hi, Erin!

    We apologize for any inconvenience caused.

    To avoid confusion, I created a new ticket, so kindly click on the following link:

    https://www.jotform.com/answers/3699412.

    Thank you!