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mcmbinfoAsked on January 20, 2022 at 8:49 PM
On the Marlins registration I have a lot of people getting kicked out. How come and how do we fix this?
Page URL: https://www.mcmbaseball.com/registration -
Cecile JotForm SupportReplied on January 20, 2022 at 8:54 PM
Hello there,
To assist you correctly, may we know additional details regarding your concern? Are your clients having a hard time submitting the form?
Looking forward to your reply.
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mcmbinfoReplied on January 20, 2022 at 9:02 PM
yes they say they have been kicked out 4 times and it wont let them submit the form
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Cecile JotForm SupportReplied on January 20, 2022 at 9:28 PM
I cloned your form to test but I was unable to replicate the issue.
I can see that you have embedded your form. Is the issue happening to the embedded form only? If so, can you please embed your form using iFrame?
Guide: Getting-the-form-iframe-code
Also, are there any error messages showing on the user's end?
Awaiting your response.
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mcmbinfoReplied on January 20, 2022 at 9:30 PM
no no error codes but ill try it that way and see if that helps
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Jessica JotForm SupportReplied on January 20, 2022 at 9:53 PM
Hello,
Should the issue still persist, kindly share with us the website URL where your form is embedded so that we can take a further look.