Clients getting kicked out

  • Profile Image
    mcmbinfo
    Asked on January 20, 2022 at 08:49 PM

    On the Marlins registration I have a lot of people getting kicked out. How come and how do we fix this?

  • Profile Image
    Cecile
    Answered on January 20, 2022 at 08:54 PM

    Hello there,

    To assist you correctly, may we know additional details regarding your concern? Are your clients having a hard time submitting the form?

    Looking forward to your reply.

  • Profile Image
    mcmbinfo
    Answered on January 20, 2022 at 09:02 PM

    yes they say they have been kicked out 4 times and it wont let them submit the form

  • Profile Image
    Cecile
    Answered on January 20, 2022 at 09:28 PM

    I cloned your form to test but I was unable to replicate the issue.

    1642731668_61ea1894cea18_18.png

    I can see that you have embedded your form. Is the issue happening to the embedded form only? If so, can you please embed your form using iFrame?

    Guide: Getting-the-form-iframe-code

    Also, are there any error messages showing on the user's end?

    Awaiting your response.

  • Profile Image
    mcmbinfo
    Answered on January 20, 2022 at 09:30 PM

    no no error codes but ill try it that way and see if that helps

  • Profile Image
    Jessica
    Answered on January 20, 2022 at 09:53 PM

    Hello,

    Should the issue still persist, kindly share with us the website URL where your form is embedded so that we can take a further look.