Not receiving form submissions to email

  • vintage5901
    Asked on April 28, 2014 at 3:04 PM

    We were receiving email submissions up until about 20 days ago, now nothing is being transmitted to oiur email.

  • Elton Support Team Lead
    Replied on April 28, 2014 at 3:55 PM

    Hi,

    Your form recipient email is not in the bounce list as of checking.

    When I run a test, the server log indicates a successful delivery to your email address. Can you check if you have receive the test submission to info@vintagemarketanddesign.com?

    If you have not receive anything, we suggest you to whitelist Jotform IPs and domains to your email provider side. This usually resolves all email issues. http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Let us know if there's anything you need help with. Thanks!