What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving form submissions to email

    Asked by vintage5901 on April 28, 2014 at 03:04 PM

    We were receiving email submissions up until about 20 days ago, now nothing is being transmitted to oiur email.

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    JotForm Support

    Answered by EltonCris on April 28, 2014 at 03:55 PM


    Your form recipient email is not in the bounce list as of checking.

    When I run a test, the server log indicates a successful delivery to your email address. Can you check if you have receive the test submission to info@vintagemarketanddesign.com?

    If you have not receive anything, we suggest you to whitelist Jotform IPs and domains to your email provider side. This usually resolves all email issues. http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Let us know if there's anything you need help with. Thanks!