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    Cannot use Submit button even when correct condition logic was used

    Asked by johnnylocksmith on April 28, 2014 at 04:32 PM

    On my locksmith quote form, the form does not display past the "service required" field.  The problem was happening on my web site, and it also happens on the "preview" of the form.  It is happening on several of my forms, so I'm guessing if you fix this form it will for all of them.  The fields not showing are question/answer fields that are not showing...

    Here is the ebed code if that helps (since we had to turn it off when it broke on the site).


    <script type="text/javascript" src="//form.jotform.us/jsform/30238302213135"></script>



    Page URL:

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    Answered by KadeJM on April 28, 2014 at 05:36 PM

    I found this was happening because you had the form collapse hidden. Just make it " visible " and it will show up. 

    Fixed it: http://form.jotform.us/form/41176386604154


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    Answered by KadeJM on April 28, 2014 at 05:47 PM

    Actually, I apologize and correct myself about that. I see what you did with it so disregard that. The form works without that being necessary because of your conditions when it is used as a standalone. So I think there is probably a conflict occurring on your website which is interfering with the javascript that runs the conditional logic and form collapses. I would advise trying to use an iFrame if you are able to. 

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    Answered by johnnylocksmith on April 28, 2014 at 05:53 PM

    The problem with that solution is that the "submit" button does not work even when just doing a preview in edit mode.  Why would that be?

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    JotForm Support

    Answered by jonathan on April 28, 2014 at 07:13 PM


    I checked the mentioned URL of the website http://www.johnnylocksmith.com/c.aspx?n=Services-Rates  but unfortunately, I cannot seem to find the JotForm form. The "Get A Quote" form I found there seems to be not a JotForm form. Can you please guide us how we can check the form in your website?


    I also checked your account and the actual form that you probably used and having issue. This form http://www.jotform.us/form/30238302213135 - the Locksmith Quote Form.

    I understand what you meant how the submit button is not showing on the form no matter how you answer base on the conditions


    I checked the form thoroughly and identified that the cause of the issue was the closed status collapse fields on the form.


    I suggest you set all the hidden collapse fields status to OPEN on the form. And then preview again your form to check if conditions are working and Submit button is enabled.

    I did the same changes on the test form I have http://form.jotform.me/form/41176866464464? and it seems to work.

    Please try this and inform us of the results.