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  • Profile Image

    Lost form... not sure why

    Asked by jimraynesjr on April 28, 2014 at 08:32 PM

    I have been working on a PO order form for the past couple of weeks.  I went in today to finalize the pricing options.  I got to the end of the pricing dialog boxes, clicked the 'Finish' button and waited... nothing happened.  I assumed that the changes I had made had been saved.  when I went back to edit form not only were the pricing options gone... the whold form below the header was gone. 

    I am counting an a form that I will be able to count on once implemented.  If I have to recreate the form I can... I just don't want to do this if there is a chance I will once again lose everything.

    I have included the URL for the draft form I was working on... it was almost complete, not including the pricing information.

    Thanks you for your response.

     

    Jim Raynes

    Page URL:
    http://www.certifiedteamcaptain.com/pages_14/po-form.html

    lost form order form saved thanks count
  • Profile Image

    Answered by Azharul on April 28, 2014 at 11:34 PM

    First off, we are sorry for the inconvenience.

    upon checking I found that you have two form so far. I have cloned one of your form and it seems that everything is just fine. Here is the URL of cloned form:

    https://secure.jotformpro.com/form/41178869617974

    Please follow the link below in to clone a form:

    http://support.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    Please save your work before closing and you will never lost anything.

    Hope you can resolve your problem.

     

    Thank you

  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 28, 2014 at 11:39 PM

    Hello Jim,

    I'm sorry for the trouble caused to you.

    Please ensure that you have not logged in from multiple browser or location and loaded this form in editor. Please be noted that we have auto save feature in editor and if you have opened this form in editor from multiple browser, one form will always override the other one. Whichever saves last will be shown in your form.

    You can take advantage of our "Revision History" feature to revert your form to any desired version. I did check your form's revision history and found that you have already done several changes to your form now but you can also see the previous changes as well. The following guide should help you:  http://www.jotform.com/blog/95-Introducing-Form-Revisions-Never-Lose-Your-Work-Again-

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!