Errors with payment

Hello,

We have been receiving messages from customers that they are receiving a blank screen for the payment information and and are unable to pay for their membership. What do I need to do to fix this error that is occurring?

An example of the messages we are receiving:

I've been trying to pay but the for the dog park but the forms to give you my information for payment does not pop up. I don't know what I'm doing wrong. Uh and then I tried to email whomever and it says in a big red box sorry a problem occurred trying to communicate with Google Recaptcha API. You're currently not able to submit the contact. Form, please try again later.

Thank you for any assistance with this matter.

Jenn

Hi,

This is most likely related to embedding the form using the script embed.

Could you try re-embedding the form using the iframe code?

Guide: https://www.jotform.com/help/148-getting-the-form-iframe-code/

Please let us know if the issue persists.