- RHemeryAsked on August 02, 2011 at 06:50 AM
Trying to upgrade to Premium, account name: RHemery.
It's timing out when I select the payment options and submit.
- allanftdAnswered on August 02, 2011 at 08:05 AM
Thank you for your message. May we ask which payment terms you're trying to select? I have tried upgrading to the Premium Plan on a monthly (recurring), yearly, and two-year plan but I did not experience any issues on all of these options. Kindly try again using another web browser or computer if possible and let us know if it works this time or not.
Our apologies for the inconvenience. Please let us know if you need further assistance. Thank you for upgrading to JotForm Premium!
- RHemeryAnswered on August 02, 2011 at 08:22 AM
Thanks for getting back to me.
I am trying for the Premium 2 year, but I've tried the other options and none work so looks like a problem with Plimus.
I have tried in IE8 and Firefox. Seems to try and load Plimus for about 20 seconds on both browsers, IE comes up with standard 'Internet Explorer cannot display the webpage' with Firefox saying 'The connection has timed out The server at www.plimus.com is taking too long to respond.'
- allanftdAnswered on August 02, 2011 at 08:53 AM
Hmm.. That's quite odd. Have you tried accessing just http://www.plimus.com? I tried following the process of upgrading to a 2-yr Premium account using IE8 and did not have any issues with the Plimus page.
Could you please clear your cache and cookies, reboot your web browser (and computer if possible) and try again? If you continue to experience problems, please let us know.
We're sorry for the continued inconvenience and appreciate your patience on this matter.