my configurable list has an issue.

  • EBSDN
    Asked on January 21, 2022 at 4:38 PM

    I have a configurable list in the form which is attached. It uses a quantity in order to charge a fee. It works great BUT if I click add another routine but do not fill it in the charge reverts back to zero and the customer is not charged for any entry.

    Page URL: https://form.jotform.com/213051750973858
  • Ray_N
    Replied on January 21, 2022 at 5:32 PM

    Hey EBSDN,

    When you click add another routine the total amount will set back to 0 but will display the amount once your done selecting your choices and it will not let you complete the transaction when there is a required fill.

    1642804239 61eb340fc6f81 Screenshot 10

  • Mary JotForm Support
    Replied on January 21, 2022 at 9:38 PM

    Hi EBSDN,

    Thank you for reaching out.

    I see that indeed when I add another routine, the charge reverts back to zero. However, If I add another routine and do not fill out the needed information, the user will not be able to submit the form as they will need to either delete the added routine or fill it out (in which the total amount is again populated).

    1642819057 61eb6df1b996d Image 1 Screenshot 10

    Kind regards,