How do I switch to non-profit pricing?

  • Profile Image
    jhsjllbc
    Asked on January 21, 2022 at 05:00 PM

    After recently upgrading our club's account from the free version to SILVER (and paid $348), I discovered your non-profit pricing. I submitted the application and it seems that we were approved, as it is now showing me the discounted pricing. I noticed the disclaimer at the bottom of the page:

     "If existing paid users apply and get approval to receive the nonprofit discount, it will be effective starting with the next subscription. So, if a user already has a paid subscription, they will need to cancel it and subscribe to a new paid plan."

    Based on this, I'm assuming that I need to cancel my current plan and subscribe again. How do I cancel my current plan?

  • Profile Image
    Lorenz
    Answered on January 21, 2022 at 09:55 PM

    Hi there,

    I checked your account, and it seems like you've successfully canceled your subscription.

    You may upgrade your account again with the discounted rate.

    https://www.jotform.com/help/331-how-to-upgrade-my-account/

    Should you need any further assistance, please let us know.

    Thank you!