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jhsjllbcAsked on January 21, 2022 at 5:00 PM
After recently upgrading our club's account from the free version to SILVER (and paid $348), I discovered your non-profit pricing. I submitted the application and it seems that we were approved, as it is now showing me the discounted pricing. I noticed the disclaimer at the bottom of the page:
"If existing paid users apply and get approval to receive the nonprofit discount, it will be effective starting with the next subscription. So, if a user already has a paid subscription, they will need to cancel it and subscribe to a new paid plan."
Based on this, I'm assuming that I need to cancel my current plan and subscribe again. How do I cancel my current plan?
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Lorenz JotForm SupportReplied on January 21, 2022 at 9:55 PM
Hi there,
I checked your account, and it seems like you've successfully canceled your subscription.
You may upgrade your account again with the discounted rate.
https://www.jotform.com/help/331-how-to-upgrade-my-account/
Should you need any further assistance, please let us know.
Thank you!