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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The Form Collapse Button does not work with ie 9 and earlier versions

    Asked by TJEROME on April 29, 2014 at 03:36 AM

    The "reduced form" Button don't work with ie 9 ans earlier versions.

    Screenshot
  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 29, 2014 at 06:25 AM

    Hello TJEROME,

    I am not sure if I have understood your question correctly.

    Are you having issues with your form "viewer PDF"? Do you mean to say that the "Form Collapse" is not working in IE 9

    I did check your form in IE9 and the "Form Collapse" button seems to work as expected. I was also able to submit your form successfully. Please check the screenshot below:

    Please explain your problem a bit more in detail so that we can help you resolve the issue. 

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by TJEROME on April 30, 2014 at 04:41 AM
    Hi,
    Excuse my poor english ....
    The problem is on this form : http://www.jotform.com/form/20194841251
    ...
  • Profile Image

    Answered by jedcadorna on April 30, 2014 at 08:16 AM

    Hello,

    Did you remove the form collapse? I don't see any in your form I cloned your form and checked the elements and I don't see and form collapse? 

    Can you please verify what issue are you having with this form http://www.jotform.com/form/20194841251?

    I'm checking your form in esens account and started looking at few but doesn't find form that has a collapse bar. In your TJEROME account none of your forms has a collapse bar.

     

  • Profile Image

    Answered by TJEROME on April 30, 2014 at 08:51 AM
    It is the same for me ..
    Thomas JEROME
    E-marketer
    e-SENS
    6 allée du 6 juin 1944
    91410 Dourdan
    IdF 0972 11 03 40
    siège 05 57 83 10 70
    IdF 06 28 06 31 48
    -
    www.esens.fr
    www.websiteminute.fr
    Le 30/04/2014 14:16, JotForm Support Forum a écrit :
    ...
  • Profile Image
    JotForm Support

    Answered by KadeJM on April 30, 2014 at 10:12 AM

    From what I can see my results were the same as my colleagues where I too was unable to locate, see, or even find a Collapse Field on your form. If you had one there it currently appears that you probably had deleted it.

    Also please note that even though we've made adjustments to make the Form Collapse Field work in older versions of IE it may appear and operate differently in obsolete versions of a browser so as the outdated IE9. However, At this time I do not see or note any obvious issues.

    If you are still having any issues on your end then I would strongly advise clearing your browser cache which usually helps to correct any minor problems. Should that not work then please provide us with a screenshot of how to do this.

     

    Your Form (No Collapse Found):

     

    IE9 Form Collapse Test (No Issues Found):