What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are some submissions not being sent to my email?

    Asked by Esther Morey on April 29, 2014 at 08:40 AM

    Dear Jotform,

    We are Coda Mountain Academy of Music and are using your service for applications to our program.  I am receiving most applications by email, but discovered yesterday that one had not come through to my email. I requested the parent try again, which they did with no success.  I tried one with jibberish in the fields and it came right through into my email.  The funny thing is that I then tried it with the parent's information and it did not come through.

    Is there a possibility that jotform might not allow certain ones to go to email?  You can understand how serious this would be for our application process.

    Any advice would be greatly appreciated.

    Esther Morey

    Director

    Submissions email JotForm parent music
  • Profile Image

    Answered by Carina on April 29, 2014 at 10:26 AM

    I understand the importance of this matter. 

    I kindly ask you to tell us the form's url so we can analyse and test the form. Also can you access that missing submission in your jotform account, or the form doesn't even allow the submission?

    Thank you for helping us understanding better this issue.

  • Profile Image

    Answered by codamountain on April 29, 2014 at 11:01 AM
    Certainly.
    Form URL: http://www.jotform.com//?formID=30060953111137
    I can access the two submissions concerning Adrianna at jotform, but
    neither was sent to my email.
    Thank you for your help.
    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on April 29, 2014 at 12:31 PM

    @codamountain 

    I've checked your notification but it currently doesn't have sender email, can you set sender email to noreply@jotform.com and try it again?

    Here's how:

    If the issue persists, please try to recreate your email notification and retest, this might also help. To do that, just delete your existing notification and create a new one.

    Thanks!