What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receiving my form submissons consistently

    Asked by bevbrock on August 02, 2011 at 10:55 AM

    I'm not sure how to problem solve.... I was able to make the form work at one point but them it stopped.  I also cannot get it to work for a specific email address.... what am Idoing wrong.... is this form coming from anIP address that is blocked or on a SPAM list?

    I have not embedded the form yet because the testing of the form is not complete.

    My account login is bev@bbamultimedia.com

    The form is Many Lives Chinese Medicine

    Thanks

    Bev

  • Profile Image
    JotForm Support

    Answered by NeilVicente on August 02, 2011 at 06:57 PM

    Hi Bev,

    I checked our mail server logs for messages sent to j******@att.net and b*****@att.net. All I see are logs confirming the delivery of the emails. 

     

    Aug 2 11:20:41 ying sendmail[19226]: p72FKfkK019226: to=b*****@att.net, ctladdr=jotform (1001/1002), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=34862, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (p72FKfVW019227 Message accepted for delivery) Aug 2 11:20:42 ying sm-mta[19229]: p72FKfVW019227: to=<b*****@att.net>, ctladdr=<jotform@ying.interlogy.com> (1001/1002), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=125044, relay=aln-mailrelay.att.net. [12.102.252.75], dsn=2.0.0, stat=Sent (ok ; id=20110802152037a0300fqn4ne)

    Aug 2 11:20:41 ying sendmail[19222]: p72FKfim019222: to=j******@att.net, ctladdr=jotform (1001/1002), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=34880, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (p72FKfAr019223 Message accepted for delivery) Aug 2 11:20:41 ying sm-mta[19225]: p72FKfAr019223: to=<j******@att.net>, ctladdr=<jotform@ying.interlogy.com> (1001/1002), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=125062, relay=scc-mailrelay.att.net. [204.127.208.75], dsn=2.0.0, stat=Sent (ok ; id=20110802152043s0300n56hge)

    Have you tried checking your email's spam/junk/bulk mail folder for the missing emails?


    Neil