What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We paid for upgrade but account is still over quota.

    Asked by Audrey Lévesque  on April 29, 2014 at 11:26 AM

    Hi, My name is Audrey and I work for Em-Communication. Our account had been disabled because we reached our quota, we paid to upgrade it, but we are still unable to log in. We'd like to know what's going on. Here's the link of one of our forms, it still says that we are over the quota, even though we paid. Thanks! Audrey.

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    JotForm Support

    Answered by ashwin_d on April 29, 2014 at 12:40 PM

    Hello Audrey,

    I checked your account and found that it is over quota as you have utilized 371.33 MB of upload space.

    Upon checking our records, I was unable to find any payment details for your account. I did find a payment coming from your IP address but for security reasons, we need to confirm as the customer details does not have your name or email address.

    Please send your order# from the payment confirmation you must have received in your email. We will check and upgrade your account immediately.

    Thank you!