We paid for upgrade but account is still over quota.

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    Audrey Lévesque 
    Asked on April 29, 2014 at 11:26 AM

    Hi, My name is Audrey and I work for Em-Communication. Our account had been disabled because we reached our quota, we paid to upgrade it, but we are still unable to log in. We'd like to know what's going on. Here's the link of one of our forms, it still says that we are over the quota, even though we paid. Thanks! Audrey.

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    ashwin_d
    Answered on April 29, 2014 at 12:40 PM

    Hello Audrey,

    I checked your account and found that it is over quota as you have utilized 371.33 MB of upload space.

    Upon checking our records, I was unable to find any payment details for your account. I did find a payment coming from your IP address but for security reasons, we need to confirm as the customer details does not have your name or email address.

    Please send your order# from the payment confirmation you must have received in your email. We will check and upgrade your account immediately.

    Thank you!