What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to change background color of notification email from light blue to anything other?

    Asked by myurcich on April 29, 2014 at 11:47 AM

    I have searched high and low and can't find a way to get rid of the light blue color in the notification emails from that light blue color. Is it possible?

    email email background
  • Profile Image

    Answered by Azharul on April 29, 2014 at 01:09 PM

    Thank you for contacting with us.

    To do so please follow the steps below:

    1. Go to the Email Alerts

    2. Click on Add New Email and then Notifier

    3. Set Recipient Email and then click on Next button

    4. Click on HTML link shown in the top right corner.

    5. change the hexadecimal bgcolor and click on update button.

    Please follow the screenshot below :

    Please let us know if this work. We are always ready to help you.

    Thank you

  • Profile Image

    Answered by myurcich on April 29, 2014 at 01:21 PM

    Thank you for your quick response. Unfortunately that is only the table rather than the background in the email. I had already set that so the table is white and the background for the email is still light blue. 

    <table border="0" cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff">

    <tbody>

    <tr>

    <td height="30">

    <p><span style="font-family: arial, helvetica, sans-serif; font-size: medium;">Hello,&nbsp;{fullName3},</span></p>

    <p><span style="font-family: arial, helvetica, sans-serif; font-size: medium;"><span style="line-height: 19px;">Thank you for taking the time to contact us. A member of the Arrow Team will be in touch within 24 hours to discuss how we can help you Target Your Results. In the meantime, please review the&nbsp;</span><strong style="font-family: arial, helvetica, sans-serif; font-size: medium;"><span style="text-decoration: underline;"><span style="color: #0034c7;"><a title="Top 10 Reasons To Choose Arrow Marketing" target="_blank" href="http://arrowmarketing.businesscatalyst.com/10-reasons.html" rel="nofollow" >Top 10 Reasons to Choose Arrow</a></span></span></strong><span style="line-height: 19px;">. We look forward to speaking with you and earning your business!</span></span></p>

    </td>

    </tr>

    <tr>

    <td align="center"><br /></td>

    </tr>

    <tr>

    <td height="30">&nbsp;<img src="//www.toshimagery.com/Arrow/images/arrowlogo.png" alt="Arrow Logo" width="404" height="156" /></td>

    </tr>

    </tbody>

    </table>

    <p><br /><br /></p>

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    JotForm Support

    Answered by Mike_T on April 29, 2014 at 02:48 PM

    It seems that the background color of the HTML email is hardcoded, so there is no way to change it from the editor at this time. I have submitted a ticket about this issue to our Development Team.

    We will update this thread once we have any updates.

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    Answered by saracaylorSMA on June 20, 2014 at 12:25 PM

    Is there an update to this? I would like to change the background color of the notification emails as well.

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    JotForm Support

    Answered by NeilVicente on June 20, 2014 at 02:12 PM

    @saracaylorSMA

    Unfortunately, no, we don't have updates yet.

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    Answered by jknigga on October 09, 2014 at 03:23 PM

    I am also really wanting to change the background color.
  • Profile Image

    Answered by Tackettpro on November 30, 2015 at 08:37 PM

    There is no HTML button any more...!!! What happened? 
  • Profile Image
    JotForm Support

    Answered by EltonCris on December 01, 2015 at 02:45 AM

    @Tackettpro

    Your question will be answered here http://www.jotform.com/answers/714887. Thanks!