What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I paid $90. Then was denied access...

    Asked by lindseyjean on April 29, 2014 at 01:51 PM

    I set up tthe premimun plan and paid $90 through PayPal.  It processed. And you say I have no account and can't find me in the system...

    You also don't have a phone number to talk to someone...

    This is very frustrating as my web guy is waiting on be to give him my logins and I'lm not paying a second time with this first time went so poorly.

    Please give me access or refund me so it can be set up again.

    then phone number find and
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    JotForm Support

    Answered by Welvin on April 29, 2014 at 02:56 PM

    Hi,

    Unfortunately, we do not provide support over the phone. You can post your inquiries here in our support forum and we'll do our best to respond as soon as possible.

    You're now logged in. Did you manage to get into your account now or do you still receive the access error?

    Also, I seem can't find any payment record for your account. Please let us know the Order Reference Numbers or Subscription Number so we can check further. If we found it, we will make sure to associate it to your account.

    Thank you very much and our apologies if this cause you any troubles and inconvenience.

    Thanks

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    JotForm Support Manager

    Answered by Jeanette on April 29, 2014 at 02:58 PM

    Since you made the payment via paypal, can you please provide me your Paypal address you used to make the payment?

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    Answered by lindseyjean on April 29, 2014 at 03:21 PM
    Lindsey@itslindseyjean.com
    Sent from my iPhone
    ...
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    JotForm Support Manager

    Answered by Jeanette on April 29, 2014 at 03:30 PM

    Ok, I've found the payment and I have reverted it back to your Paypal account.

    Please go ahead and this time, make sure you are logged into your JotForm account lindseyjean, before going to Pricing page. This way, your account will get automatically upgraded.


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    Answered by lindseyjean on April 29, 2014 at 03:51 PM
    Ok. Thank you.
    Sent from my iPhone
    ...