What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why don't submissions come to my email?

    Asked by me3 on April 29, 2014 at 02:32 PM
    Submissions email
  • Profile Image

    Answered by me3 on April 29, 2014 at 04:27 PM

    Won't somebody answer?

  • Profile Image

    Answered by Azharul on April 29, 2014 at 04:42 PM

    We are sorry for the inconvenience.

    If you want to see the submission to your specific email address, please follow the steps discribing below:

    1. Go to MY FORM

    2. Click on the left side check box of the form

    3. Click on the Edit Form

    4. Click on Email Alerts and then Notification

    5. Click on Reply-To and Recipient Settings

    6. Enter your email address in the Recipient Email Field and then click on Finish button.

    Please follow the screenshot below for better understanding.

    The following guideline can help you to teach how to configure email in order to show submission.

    https://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    Hope you can resolve your problem.

    Thank You