What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Secured Form

    Asked by fatma1 on August 02, 2011 at 12:54 PM

    I know how to get a secured form for my website but how my visitors will know they are using a secured form and their information is protected when filling out the forms? Also, my forms keeping vanishing from my pages? I have a free account since but so far no need to up grade at this point/ Do not know why the forms vanish. Thanks, Fatima

    Page URL:

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    JotForm Support

    Answered by NeilVicente on August 02, 2011 at 06:16 PM

    Hi Fatima,

    Since the form is embedded in your website, there will be no indicators that will tell your visitor that the form is using SSL. The lock icons that show up on browsers when viewing an SSL page will only display if the page whose URL appears in the address bar has a security certificate.

    The only solution to make this indicator show to your user is by loading the form in a separate window. It will then display the lock icons to indicate its security:

    Hope this helps!