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    Email received from the contact form are received in html code. Please help.

    Asked by Richardson on August 02, 2011 at 02:47 PM

    The information below is what is recived in email after a form submission:

     

    <html><body bgcolor="#f7f9fc" class="Created on Submission">
              <table bgcolor="#f7f9fc" width="100%" border="0"
    cellspacing="0" cellpadding="0">
              <tr>
                <td height="30">&nbsp;</td>
              </tr>
              <tr>
                <td align="center"><table width="600" border="0"
    cellspacing="0" cellpadding="0" bgcolor="#eeeeee" >
                  <tr>
                    <td width="13" height="30"
    background="http://www.jotform.com/images/win2_title_left.gif"></td>
                    <td align="left"
    background="http://www.jotform.com/images/win2_title.gif"
    valign="bottom">
                        <img style="float:left"
    src="http://www.jotform.com/images/win2_title_logo.gif"
    width="63" height="26" alt="JotForm.com"  />
                    </td>
                    <td width="14"
    background="http://www.jotform.com/images/win2_title_right.gif"></td>
                  </tr>
                </table>
                <table width="600" border="0" cellspacing="0"
    cellpadding="0" bgcolor="#eeeeee" >
                  <tr>
                    <td width="4"
    background="http://www.jotform.com/images/win2_left.gif"></td>
                    <td align="center" bgcolor="#FFFFFF">
                    <table width="100%" border="0" cellspacing="0"
    cellpadding="5">
                    <tr>
                        <td bgcolor="#f9f9f9" width="170"
    style="text-decoration:underline; padding:5px
    !important;"><b>Question</b></td>
                        <td bgcolor="#f9f9f9"
    style="text-decoration:underline; padding:5px
    !important;"><b>Answer</b></td>
                    </tr><tr>
                         <td bgcolor='white' style='padding:5px
    !important;'
    width=170>Full Name</td>
                         <td bgcolor='white' style='padding:5px
    !important;'>Joe bloe</td>
                         </tr><tr>
                         <td bgcolor='#f9f9f9' style='padding:5px
    !important;' width=170>Address</td>
                         <td bgcolor='#f9f9f9' style='padding:5px
    !important;'>Country: Please Select<br></td>
                         </tr><tr>
                         <td bgcolor='white' style='padding:5px
    !important;'
    width=170>Phone Number</td>
                         <td bgcolor='white' style='padding:5px
    !important;'>(111111) 11111111</td>
                         </tr><tr>
                         <td bgcolor='#f9f9f9' style='padding:5px
    !important;' width=170>E-mail</td>
                         <td bgcolor='#f9f9f9' style='padding:5px
    !important;'>Pproper@toddstaples.com</td>
                         </tr><tr>
                         <td bgcolor='white' style='padding:5px
    !important;'
    width=170>Comments:</td>
                         <td bgcolor='white' style='padding:5px
    !important;'>do u know how to operate ur biz?</td>
                         </tr>
                    </table>
                    </td>
                    <td width="4"
    background="http://www.jotform.com/images/win2_right.gif"></td>
                  </tr>
                  <tr>
                    <td height="4"
    background="http://www.jotform.com/images/win2_foot_left.gif"></td>
                    <td
    background="http://www.jotform.com/images/win2_foot.gif"></td>
                    <td
    background="http://www.jotform.com/images/win2_foot_right.gif"></td>
                  </tr>
                </table></td>
              </tr>
              <tr>
                <td height="30">&nbsp;</td>
              </tr>
            </table>

    contact form email JotForm style name
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    JotForm Support

    Answered by abajan on August 02, 2011 at 08:42 PM

    Hi Richardson

    Try switching the notification to text mode. Do the following:

    1. Load the form into the form builder
    2. While on the Setup & Embed tab, click Email Alerts and then the notification in question
    3. Click Switch to Text Mode, click Finish and save the form
    4. Do a test submission and let us know if the notification is okay

    If you require clarification on anything, please let us know. Our team will be happy to further assist you.


    ~ Wayne

  • Profile Image

    Answered by kishor  on March 16, 2016 at 04:36 AM

    hhhhhhh

  • Profile Image
    JotForm Support

    Answered by Chriistian on March 16, 2016 at 05:17 AM

    @kishor please avoid commenting unrelated items in the thread. If you have a concern, please contact us in the forum by following this link: http://www.jotform.com/contact/ 

    Regards.