Not Synced/Draft Saved

Hello!

We have three submissions that are marked Not Synced/Draft saved. How do we sync them? We have Offline Forms activated for this app.

Thanks!

Tom

Hi Tom,

Normally, as long as the form was enabled in the Offline Forms list, it should auto sync once you have wifi/internet connections again. Or if the option download Cellular data was enabled, it will use that also.

In case it did not auto sync even there is wifi/internet available, you can manually trigger sync. Click on the Sync your Data refresh button to manually sync.

I hope this help. Please let us know if you need further assistance.

Hi Jonathan,

Thank you for helping us.

We have everything set up as you suggest, in fact, it was that way from the beginning. However, we still have three submissions stuck in Not Synced/Draft Saved (see below).

Thanks again,

Tom

Hi Jonathan,

Here are a couple more screenshots, just to make sure we have it right.

Thanks,

Tom

Hello lhcironman,

Thank you for reaching out to Jotform Support. Could you please check your Jotform Mobile App's version? This can be done following the step-by-step guide and screenshots below:

1. In the Mobile App, click on the Gear icon to open Settings:
2. In the window that appears, the version you're using can be checked:

After checking the Jotform Mobile App's version, could you please update it, if it isn't the latest version? This can be done from the Store of your mobile phone. If this doesn't help, could you please provide us with more details so we can investigate the issue further. Additionally, it can help us to better understand and find a solution if you could send us some screenshots about what you're having trouble with. To learn how to send a screenshot to the support forum, please visit this guide.

We're awaiting your reply and looking forward to assisting you further.