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    Form with payment calculation is not calculating right

    Asked by mujkalisekluna on April 30, 2014 at 03:17 AM

    Hello, on site www.MenstruacevPohode.cz at the bottom is form. At the first line of "e-shop" with text: !Kalíšek LUNA - velikost STANDARD (VĚTŠÍ)", if I change number of products from 0 to any number, the form doesnť react. The total amount is still the same (and even wrong, because there is "0" and it already show the amount like 1 pce).

    I try to delete this item and create again, doesnť help.

    Please help.



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    JotForm Support

    Answered by jonathan on April 30, 2014 at 05:19 AM


    I was able to see the issue when I checked it on your website http://www.menstruacevpohode.cz/


    The same issue is happening even when using the form's direct URL http://www.jotform.co/form/32436178926866.


    To fix this problem, you have to redo the Payment tool configuration wizard and add the Quantity option for that particular 1st item/product again.

    Please do it following this steps

    1. Run again the payment tool configuration wizard


    2. In the Products wizard, select the item/product that have the issue (in this case, its the 1st item)

    3. Delete the Quantity option of that item

    4. After deletion, click on the Add New Option to be able to add back Quantity option


    5. Save the option and then Save the product

    6. Save the form and test again the form in preview mode.

    I used this steps on a test form http://form.jotform.me/form/41192458174457? and the Quantity option and Total have worked.

    Please try as suggested. Inform us if the issue is still not fixed.