what happens to my data if I leave jotform?

  • carol a lethin
    Asked on January 24, 2022 at 6:53 PM

    If we use JotForm for a year and decide it isn't working for us, what happens to all the data we stored?

  • Angelo_R
    Replied on January 24, 2022 at 7:02 PM

    Hi there,

    Thanks for contacting Jotform Support!

    When you delete the data/submission on your forms, it first gets moved into the Trashed entries folder on the submissions page.

    The submissions lie in the Trash folder for 30 days after which it will be automatically deleted from our database.

    Here is a useful guide for reference: https://www.jotform.com/help/377-how-to-delete-form-submission-data

    Meanwhile, if you delete your account, we do not store any of your personal information or details so it will be removed from our database.

    I hope this helps!

    Cheers,