The photos won't download/the link is broken

hi I have done that and it makes no difference.

Have you actually looked into my query thoroughly and checked the submissions I listed to replicate my problem?

This is URGENT - please look back at the previous issue on last last thread as it outlines the previous problem which is now partially fixed, but this problem is related to the last problem that you fixed last week (that took nearly a week)

Hi I urgently need an update on likely ETA on when this will be fixed - I have 2 staff that have nothing to do until it is and also have a number of customers chasing me for their reports that we still can't finalise and send out

Update please!

Hi Kenneth, this is really unacceptable and costing me thousands of dollars now!

i need an update - please escalate this to someone who can give me an update on likely time frame to complete the fix

also please make sure your “bank end “ team fully test my data this time - this is ongoing from my issue of last week that though they had fixed.

Hi Guys

these issues have crippled my business - I need answers. its been 1 day since I had any repsonse. I need an eta ASAP!

I need an update on when my data is going to be fixed!

Hi Ravi

this response is not good enough. Please escalate my issue to senior manager toake enquiries and respond please

I have been without my data for 7 days now and no one at jotform seems to care or can even be bothered to look into it to give me some kind of indication as to when you’ll fix your mistakes so I can use the data that I pay you to access.

you are crippling my business and costing me many many thousands of dollars

It's take you a week to look at this and tell me you can't replicate the problem?!

Your support person replicated my problem! See reponse from: Mightor_M

Jotform Support

Answered on January 24, 2022 at 10:21 PM

Also thank you for confirming that it's not regarding the sign-in. I've checked one of the URL and received the same error.

I have checked these 4 reports:

19 Cliff Rd

20B Corinth

20 Para Close

14/19 Langana

These are all now working fine - someone must have fixed these 4 specific ones in the last week.

However I have now checked dozens and dozens of submissions prior to 31st December and am having the same issue - here is one I picked at random:

145 Whitford road from 22nd Nov 21 - when editing, we click on the photo, 404 error page not found is displayed. We have checked this on multiple computers

We urgently need all this fixed, not just the submissions that we highlight to you. We have over 5,000 submissions that we need to regularly access and edit once additional service works are completed.

Guys I need action on this! It's been 2 days without a repsonse

What is happening with this?