What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have successfully loaded the link into my Bigpond web page.

    Asked by balivillamontego on August 02, 2011 at 03:32 PM
    I have successfully loaded the link into my Bigpond web page. When I try to open the link I get an error message telling me that Windows does not recognise the MME file extension. Can you advise

    This is a re-post of a comment on Adding a form to Yahoo Site Builder

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    JotForm Support

    Answered by NeilVicente on August 02, 2011 at 06:42 PM


    Would it be possible to give us the URL of your page so we can inspect the problem and come up with a proper solution? Also, provide as much information including screenshots, if possible.

    Thanks! We'll be waiting for your response so we can get your forms working fine.


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    Answered by balivillamontego on August 02, 2011 at 09:06 PM
    New response receivedHi Neil,

    Thanks for your speedy response. My web site is located at www.balivillamontego.com I have also attached the above jpeg with the screen shots.

    ----- Original Message -----
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    Answered by allanftd on August 02, 2011 at 09:35 PM

    Hi Albert,

    Thanks for sharing that info. Either your browser settings or your webhosting company Bigpond is causing the error message to appear. To resolve this regardless of the of the cause, please try to use the Iframe embed code instead and let us know if it works better this time or not.

    Also, make sure that the URL where your Iframe is pointing to is this URL: http://www.jotform.com/form/12111603225 

    Thank you and enjoy using JotForm!


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    Answered by Ken Field on December 29, 2011 at 06:04 PM

    How do I change my e-mail address

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    JotForm Support

    Answered by idarktech on December 29, 2011 at 06:19 PM

    Hi Ken,

    Your question seems to be not related on the main topic, but since this is quite easy I'll leave you here some steps.

    To change your Account Email Address:

    1. Login your JotForm account at http://www.jotform.com

    2. Below the page, click on Account Settings button.

    3. Update your Email address, its under Personal Details.


    Or, if you mean changing Form's Recipient Email Address, just click the link below for a guide.



    If you have any other questions or concerns, please post it on a separate thread so we can help you better. Thank you so much and happy holidays!