Account Suspended due to Autoresponder emails

  • Jenny
    Asked on January 25, 2022 at 12:27 AM

    I changed my pw several times and it won't even work. Please let me know what's going on with my account. Thank you.

  • roneet
    Replied on January 25, 2022 at 1:36 AM

    Hello Jenny,

    Your account is suspended as you have forms that are sending autoresponder emails posing as USPS which violates our terms of use.

    1643092516 61ef9a24e04ac Screenshot 10

    Hope this information helps.

    If you have further questions, let us know.

  • torryje
    Replied on January 25, 2022 at 1:44 AM
    Omg My account got hacked into. I didn't send that I haven't logged in
    months. I need my student forms back I have a photoshoot tomorrow and my
    forms are in there
    ...
  • torryje
    Replied on January 25, 2022 at 1:44 AM
    I got notification someone hacked into my account but I didn't think
    nothing of it few months ago because I was busy
    ...
  • Rehan Support Team Lead
    Replied on January 25, 2022 at 3:39 AM

    Greetings,

    I've deleted the offending form and your account is active now. Kindly make sure that you reset your account password using the instructions in the guide below.

    https://www.jotform.com/help/489-how-to-reset-jotform-account-password/

    Should you need further assistance then please let us know.

    Thanks