What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem with uploading a photo image in the online form builder

    Asked by sandrinehahn on August 02, 2011 at 03:54 PM

    I am attempting to upload a photo to no avail - I have tried myriad photos - both jpeg and jpg and png in different sizes - none of them upload?!  Help!  Continual spinning wheel within the online form builder?

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    JotForm Support

    Answered by NeilVicente on August 02, 2011 at 04:10 PM


    Apologies for any inconvenience caused, but have you tried resetting your Safari browser? If not yet, please do and let us know the results.

    If it still does not help, try using a different browser such as Google Chrome or Mozilla Firefox. If all else fails, please restart your computer and/or internet connection, if possible.

    As we are very eager in helping you solve this problem, we'll be patiently waiting for your updates. Thanks!