What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Changing credit card on file for billing

    Asked by wheatonparks on April 30, 2014 at 10:44 AM

    Hello, we need to update the credit card we have on file. We received a notice from BlueSnap stating that the annual payment for our account was declined (this is because the other credit card expired). I need to update the card on file but found another forum post that stated we might need to cancel our account and create a new one...? If this is the case, how do we go about this AND--what happens to our forms and submission data?

    credit card POST create Annual
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    JotForm Support

    Answered by BDAVID on April 30, 2014 at 11:23 AM

    Hi, I think this questions has been answered here on this thread, if you have another question, please open a new thread, we will be glad to assist you.

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    Answered by wheatonparks on April 30, 2014 at 11:33 AM

    Thank you!!!