I am not receiving the data of one of my matrix dynamique widgets, why?

  • Profile Image
    localize
    Asked on April 30, 2014 at 01:06 PM

    Hi,

     

    I have been using Jotform for a while and really like it.

    However, in a form I have, called "Food Vendor Sign-up" I have a Matrix Dynamique widget that seems to be losing information all the time.

    I am not sure what happens, as when I submit test forms, all goes well in the matrix dynamique, but then when people submit forms to me, I have something like what you see here in the attached picture.

    Could you please suggest a fix for this?

    Alternatively, is there any other type of widget that you could recommend for adressing a similar question that requires multiple fields?

    Thanks in advance,

    -Pablo

     

  • Profile Image
    EliezerN
    Answered on April 30, 2014 at 03:13 PM

    Hi,

    You get such result because you that matrix dynamique widget along with other fields is under a "Ingredients" form collapase which has its visibility set as hidden:

    Hence your form users cannot see those fields, nor they can complete them, that's why you do not receive any answer for those fields, including the widget.

    So, in order to fix the problem simply set the visibility of the form collpase as Visible:

    Or simply delete the form collapse.

    I hope this helps. Please inform us if you need further assistance with this query.

    Thanks