Did not receive new form submission

  • Profile Image
    Christine McIvor 
    Asked on April 30, 2014 at 01:20 PM

    We had 2 new customers enter their information into a Jot Form at http://gaabglobalescapes.com/wild-child-registration and then got redirected to PayPal and submitted their payment. 

    My email info@gaabtravelinternational.com is set up to receive notifications but I did not receive it. 

    When I look under my forms I only see 2 test submissions (Christine & Nick) and not the new submissions Phil Filipchuck and Pam Filipchuck.

    Please help me locate these submissions and get the notifications sorted out.

    Thank you,

    Christine McIvor 

  • Profile Image
    Azharul
    Answered on April 30, 2014 at 03:10 PM

    We are sorry for the trouble you faced.

    Upon checking I found that you have only two submissions in your form (http://www.jotform.ca/form/40600560256243)

    Please be sure that your customers not only enter their information but also submit the form correctly.

    The following guideline should help you to setup Recipient Email Address.

    http://support.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

     

    Hope you will figure out the problem and be able to solve it.

    Please get back to us if the issue still persist.

    Thanks