How do we make our form compatible for MAC users?

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    Nikita 
    Asked on April 30, 2014 at 02:12 PM
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    TitusN
    Answered on April 30, 2014 at 03:44 PM

    Hello Nikita

    Any form you create using our form builder is compatible to work with Mac Computers.

    This is because the forms are web-based - and are used by opening them using a browser - like Safari or Firefox - which are found in Macintosh.

    In any case - we can assist by testing your form on a Mac Environment to make sure all is well -are you experiencing any difficulty using the forms on a Macintosh computer? 

    Please share a link to your form.

    Looking forward to your response.

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    Nikita 
    Answered on April 30, 2014 at 04:41 PM
    Okay great! Thank you. Here it is: https://www.jotform.com/form/11870507515
    Nikita Zweck
    AMERICAN PACIFIC REVERSE MORTGAGE GROUP |Reverse Loan Support |NMLS 1850 |TEL: 916.960.1324|FAX: 916.960.1082
    NMLS Consumer Access Link
    ...
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    EltonCris
    Answered on April 30, 2014 at 05:28 PM

    Hi,

    As you wish, here's a screenshot of your form on Safari v7 browser running on Mac OS (OSx Mavericks). It works perfectly as expected. We assure you that forms should work normally on any browsers and OS.

     

    There are actually many browser testing tools like BrowswerStack that lets you check your webpage on any browsers and OS as you choose.

    Let us know should you need anything else. Regards!

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    Nikita 
    Answered on April 30, 2014 at 05:41 PM
    Thank you for the info!
    Nikita Zweck
    AMERICAN PACIFIC REVERSE MORTGAGE GROUP |Reverse Loan Support |NMLS 1850 |TEL: 916.960.1324|FAX: 916.960.1082
    NMLS Consumer Access Link
    ...
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    BrianPaulo
    Answered on April 30, 2014 at 07:21 PM

    Hello Nikita,

    Have you tested your form on your own? Although we are confident that JotForm will work on any browser on any OS, we would like to know if you are having difficulties.

    Let us know the issue you are having. Otherwise, let us know if this issue has been answered.

    Bryan

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    Nikita 
    Answered on April 30, 2014 at 07:31 PM
    I only use IE and Chrome and they work perfect!
    Nikita Zweck
    AMERICAN PACIFIC REVERSE MORTGAGE GROUP |Reverse Loan Support |NMLS 1850 |TEL: 916.960.1324|FAX: 916.960.1082
    NMLS Consumer Access Link
    ...
  • Profile Image
    BrianPaulo
    Answered on April 30, 2014 at 07:40 PM

    Great! So, are we good to go? Can we mark this thread as Answered then?

    Bryan

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    Nikita 
    Answered on April 30, 2014 at 07:51 PM
    Yeah I guess. Still need to figure out why our user is having issues with the Jot form.
    Nikita Zweck
    AMERICAN PACIFIC REVERSE MORTGAGE GROUP |Reverse Loan Support |NMLS 1850 |TEL: 916.960.1324|FAX: 916.960.1082
    NMLS Consumer Access Link
    ...
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    BrianPaulo
    Answered on April 30, 2014 at 07:52 PM

    Can you tell us more about it? Let's try to isolate the problem and see if it has something to do with the form.

    Bryan

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    Nikita 
    Answered on April 30, 2014 at 08:01 PM
    I will look into it, I kind of just got thrown into this. Should have more info tomorrow!
    Nikita Zweck
    AMERICAN PACIFIC REVERSE MORTGAGE GROUP |Reverse Loan Support |NMLS 1850 |TEL: 916.960.1324|FAX: 916.960.1082
    NMLS Consumer Access Link
    ...
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    BrianPaulo
    Answered on April 30, 2014 at 08:04 PM

    Okay Nikita. We'll be leaving this thread open. Please let us know tomorrow if you need further help.

    Bryan