What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I cannot remember my password and I did not receive instructions on resetting password through my email address.

    Asked by Sherry Honeycutt  on April 30, 2014 at 06:28 PM

    I need to update my application form and I cannot access my account because I forgot the password.  My email address is sherryhoneycutt@hotmail.com My username is goldsboroteach. 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by BDAVID on April 30, 2014 at 09:25 PM

    Hi, I made sure that the email address, sherryhoneycutt@hotmail.com, is not in our bounce list. Have you checked your spam folder? I would recommend you to white-list our Jotmails IP addresses, and our domain names:

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com  
    ·        static-interlogyllc.netdna-ssl.com
    Hope this helps you, let us know what happens, we will be glad to assist you.