What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    email won't send

    Asked by redwingrc on April 30, 2014 at 06:33 PM

    I'm trying to use your product but when I send a test email it never comes through

    email product
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on April 30, 2014 at 09:15 PM

    if you set up a different email address in your email alerts and then you tested it using the test button, that won't work. Test button will only send the test to the default email address in your jotform account

    To test a different address, fill the form out and submit it.