What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I did not receive my notification email

    Asked by syazaaziz on April 30, 2014 at 07:46 PM

    I tried several times, but it seems not working. Before this, it works

    email
  • Profile Image

    Answered by Cesar on April 30, 2014 at 10:11 PM

    I've been reviewing your form: 41197476987373

    I do see that Notifier1 (which is the Email Alert set to send Emails to: nurulsyazalina.abdulaziz@gmail.com) does not have a Sender Email setup:

    https://shots.jotform.com/cesar/screens/senderemailASSET.png

     

    Please set a Sender Email on that field, such as noreply@jotform.com, to continue receiving your email alerts.

     

    Do let us know if you need additional assistance. Thank you.

     

     

    Related Article:

    How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

  • Profile Image

    Answered by Cesar on May 01, 2014 at 02:59 AM

    I am raising your concern to the Dev Team. Once we have any updates you will be notified through this thread. Thank you.