What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email Alerts not Received after changes made to Form

    Asked by Wingman76 on April 30, 2014 at 08:21 PM

    I have been tidying up this form and now, although it is directed to the same default email address as I had already it tested to by sending filling it in on the website, I now cannot get it to send to any of my email address.

    The forms are received in my forms folder on JotForm and the Thank You message comes up on the web page.


    I need to be able to have it sent to myself and also to another email address.

  • Profile Image

    Answered by Cesar on April 30, 2014 at 10:41 PM

    It appears your email notifications may have been altered at the time you perform modifications to your form. The Dev Team is now aware of this matter and is currently working on it. I do see that your email alerts do have all the needed settings filled in. Please attempt to perform test submissions on your forms to verify if the problem persists.

    Additionally, please make sure that the email alerts are not being directed to your SPAM folder. Also, we do suggest to whitelist our domains:

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com  
    ·        static-interlogyllc.netdna-ssl.com
    Please review the following guide for more tips to avoid not receiving your email alerts:
    Do let us know if you need additional assistance. Thank you.
  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 01, 2014 at 08:38 AM


    My tests conclude that the notifiers for your form are working correctly. Can you please verify if the problem still persists on your end?

  • Profile Image

    Answered by Wingman76 on May 01, 2014 at 09:31 AM
    I tried to answer through the support forum link but that didn't work.
    All my tests came through over about 1/2 hour some 2 -21/2 hours later. So
    they did work, but not when I needed them to to verify my form changes at
    that time.
    For the vital form that I was working on, I ended up having to go to a
    completely different, much simpler form which does not give me the
    information that your form did. I might change back, but to be honest I
    don't relish wasting another 6 hours trying to find out if it works or not!
  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 01, 2014 at 10:02 AM

    Hello John,

    We are terribly sorry for the bad experience you got while testing your form. We know how frustrating it can get when you are not sure whether a service works or not, or if the problem is actually with the service or with something else.

    We can assure you, however, that the notifications are working as intended, and that the problem you experienced may be just a server hiccup, as that is what our initial findings suggest.

    We will be conducting further investigation to figure out what exactly caused the delay in sending the emails, and to prevent this from happening in the future.

    Again, our sincerest apologies for the inconveniences caused.

    Thank you very much.