What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I setup my form to send pending payment email, but it does not work

    Asked by happioca on April 30, 2014 at 09:38 PM

    I have my form set to send me a pending payment email but I still don't receive one and my notification settings look OK. what am I doing wrong


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    JotForm Support Manager

    Answered by Jeanette on April 30, 2014 at 09:46 PM

    Can you please whitelist our IP addresses  and see if this make a difference?

    Let us know if the problem persists.