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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    How to hide specific non empty fields in autoresponder

    Asked by daveprenter on April 30, 2014 at 11:51 PM

    Hi there.


    Thanks as always for all your help.  My form has certainly come a long way and I am very close to making it live.  Just working on autoresponder email now.  I have hidden all the empty fields for the purposes of the auttoresponder and that works fine.  However, I have some fields (all labelled rounding) that are calculations which by necessity are not empty. They are set up as hidden in the form itself so the customer can't see it. However, they appear in the autoresponder email which would confuse the customer .  How to hide these in the autoresponder as well?



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    JotForm Founder

    Answered by aytekin on May 01, 2014 at 12:15 AM

    If you are not making any further changes in your form, you can manually edit the form and remove the field you do not want to receive in emails.

    The only problem is that once you edit the email, we set a "dirsty" flag and we stop automatically updating it when you make changes in the form. So, every time you make a change on the form such as adding a question or removing a question, you will also need to edit the email manually.