Error: The link you have used to enter the PayPal system is invalid

  • ItsTime
    Asked on May 1, 2014 at 5:27 AM

    How can I fix payment link error? After hitting "Go to payment" button, I get an error saying "The link you have used to enter the PayPal system is invalid. Please review the link and try again." and payment is not processed. Thanks

    Here's the link to my form: http://www.jotform.com//?formID=41190687871160

  • Ashwin JotForm Support
    Replied on May 1, 2014 at 5:33 AM

    Hello ItsTime,

    Upon checking your form's PayPal payment question, I found that you have not provided your correct "PayPal Account" information. That is the reason why you are seeing this error when you are redirected to PayPal page. Please check the screenshot below:

    Error: The link you have used to enter the PayPal system is invalid Image 1 Screenshot 20

    Please input your paypal email address in the "PayPal Account" textbox and that should solve your problem.

    Do test and get back to us if the issue persists.

    Thank you!