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    paypal not working

    Asked by dano2334 on May 01, 2014 at 06:29 AM

    I've set up paypal in the jotform editor and embed it on my website and published it.  When I test it and select paypal, enter the form information and hit submit I just get the Thank you page and nothing else.  What is happening?

    Page URL:

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    Answered by jedcadorna on May 01, 2014 at 08:55 AM


    I don't think that setting an option to Free will redirect user to paypal as no amount will be processed. That could be a reason why you are only getting a thank you message.

    For me the logic behind that is paypal charges an account per transaction so setting it to free would defeat the purpose of making it free as it would still charge your account for a transaction fee. Just what I notice about paypal. Try putting a dollar once you hit submit you will be redirected to paypal.

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    Answered by dano2334 on May 01, 2014 at 09:11 AM
    That did it!  Thanks.
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    Answered by jedcadorna on May 01, 2014 at 09:16 AM

    You are welcome. Feel free to reach us if you have any questions or problems. Use this link when creating a new thread http://www.jotform.com/contact