How can I issue a refund to my clients?

Hi, Concilia!

Thank you for reaching out to us and for enjoying our platform.

Jotform does not allow for processing refunds as they need to be issued from the payment gateway you integrate on your form, so the option to refund will only be available from your payment vendor account.

Please follow this helpful guide if you are using PayPal Integration: https://www.paypal.com/us/smarthelp/article/how-do-i-issue-a-full-or-partial-refund-faq780.

I would suggest you contact your payment vendor if you have any questions about refunding a payment.

If you refer to a refund request form that can be used to process product refunds online, please follow this guide: https://www.jotform.com/form-templates/refund-request-form.

I hope this helps.

Should you have any further inquiries, we will be more than happy to help.

Thank you!