Problème de connexion, formulaire désactivé

  • Justine Uriot
    Asked on January 26, 2022 at 4:43 PM

    Bonjour,

    Je rencontre un problème de connexion à mon compte. J'ai fait de multiples tentatives et je finis par avoir le message affiché en pièce-jointe.. Mon questionnaire n'est plus accessible, et j'ai vraiment besoin de récupérer les réponses de ce questionnaire au plus vite !
    Aidez moi svp

    Jotform Thread 3705133 Screenshot
  • Carrissa JotForm Support
    Replied on January 26, 2022 at 7:15 PM

    Hello there,

    Thank you for contacting Jotform.

    Upon checking your account. It was currently Suspended.

    Please note that we have an automated anti-phishing filter which scans all forms. It seems our anti-phishing filter marked one of your email as spam which triggered your account suspension.

    I have gone ahead and activated your account again. Your form is back online and should work as expected. Do try to sign in to your Jotform account and get back to us if you have any trouble.

    Regards,