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    Bug - Unable to add Stripe which floats into top-left of toolbar.

    Asked by alixbryant on May 01, 2014 at 12:19 PM

    I had a Stripe cart on my form, but somehow it dissappeared. Now I am unable to add it back. 

    Page URL:

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    JotForm Support

    Answered by Welvin on May 01, 2014 at 01:38 PM


    I would advise to refresh your page. Do a full refresh (Zero Cache) by pressing CMD+Shift+F5 to your OSX Keyboard. I am not yet sure why the Stripe button appears to be on top of the header, based on your screenshot. I can't replicate it here.

    Is it happening when you drag the Stripe button to the added fields section, especially on the header part? If you can still replicate the issue, please do so and check your browser console for the errors and let us know here so we can alert our developers, maybe that is a possible glitch. Anyway, no fields or features should be affected by this. I think that just when adding fields.


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    Answered by alixbryant on May 01, 2014 at 01:50 PM

    It does happen when I drag the Stripe button. I am actually trying to add it to the bottom of the page, but it keeps moving to the top. 

    I am using google chrome. I don't understand what "brower console" is.

    The other strange thing is that when I click on "Integrations" Stripe does not show "connected" and I am unable to change it.  

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    Answered by KadeJM on May 01, 2014 at 03:08 PM

    Thank You for the additional information. I have actually come across a similar issue with another field integration that had been doing that exact same thing in FireFox and Chrome about a week or two ago, but it was unrelated to Stripe.

    I tested this also on my end to double-check it too as best I could but no luck here either. I believe there may likely be a bigger problem involved in the cause of it. So because of that I am forwarding a bug report about it to our developers this way they can look into it just in case.

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    JotForm Support

    Answered by NeilVicente on May 01, 2014 at 03:11 PM


    We have just released a fix. Can you please try again and let us know how it goes?

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    Answered by alixbryant on May 03, 2014 at 12:11 AM
    it is working now. thank you very much!