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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    SalesForce Integration is not allowing our Notifications to come through

    Asked by maxburst on May 01, 2014 at 01:25 PM

    I have the asme issue, I have also re-added the integration and that did not fix the issue. my form URL is 

    http://form.jotformpro.com/jsform/40556856396973

    http://form.jotformpro.com/jsform/40494008132951

    Both forms no longer send data to SalesForce, they were working on 4/28/2014. 

    Please advise, Thanks.

    Submissions integrated and next assistance section salesforce notification
  • Profile Image
    JotForm Support

    Answered by KadeJM on May 01, 2014 at 02:15 PM

    As far as I know Salesforce has been working normally from our end as we haven't had any problematic reports about it lately. Anyhow, I see you have quite a few forms and also the same with usernames. So to get a more accurate look at the problem you are having can you please tell us which of these 5 forms are giving you this problem or provide us with a link to them and we'll gladly take a look at it for you.

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    Answered by maxburst on May 01, 2014 at 02:48 PM

    Understood, this is one of the 5 forms we seem to have an issue with.

    http://form.jotformpro.com/form/40796405483966

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    Answered by EliezerN on May 01, 2014 at 04:03 PM

    Thanks for providing your form URL.

    Your form settings to be correct. Have you tried to remove the integration readding it? If not please give it a try. Probably the integratrion suffered a failure and that corrupted it.

    I cloned your form and integrated it with my Salesforce account, then sent a submission and the data was passed to my Lead list.

    Let us know if the issue still persists even after re-adding the integration.

    Thanks

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    Answered by maxburst on May 01, 2014 at 04:19 PM

    We did not try this - we noticed that removing and readding will cause us to reenter all mapping feilds again - Is there a way to save these fields prior to readding the integration incase we need to do this for all 5 forms?

  • Profile Image

    Answered by EliezerN on May 01, 2014 at 05:25 PM

    You are right, re-adding the integration would imply to map all fields again. Unfortunately, there is no way to save the mapped fields.

    Could you please let us know if you edited/deleted some field after integrating your form(s) with your Salesforce account?

    I did one more test with one of my forms. I integrated it to Salesforce, then sent a submission, everything went through just fine. But after that, I deleted a field from the form, then sent a submission, but at this time the data was not passed to my Lead list in my Salesforce account.

    So, if this is your case, you will need to remove the integration so that it can be updated and can continue working just fine.

    I would recommend you to try to clone your form, build the integration and then test it. Here is how to clone your form: How to clone an existing form from your account?

    That will help us to know if it's the form or the integration the one that is giving issues.

    Thanks

  • Profile Image

    Answered by TyJYoungInc on May 02, 2014 at 01:19 PM

    I have the asme issue, I have also re-added the integration and that did not fix the issue. my form URL is 

    http://form.jotformpro.com/jsform/40556856396973

    http://form.jotformpro.com/jsform/40494008132951

    Both forms no longer send data to SalesForce, they were working on 4/28/2014. 

    Please advise, Thanks.

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on May 02, 2014 at 02:51 PM

    We have opened a new thread for you here:

    http://www.jotform.com/answers/371158