Integromat Integration: Only the submission number is populated

  • Jorge_Valcourt
    Asked on January 27, 2022 at 10:52 AM

    We have the following process:

    1. User uploads a CSV to a folder in Google Drive.
    2. Via Integromat, we bring over the data of some specific columns on the CSV like patient name, DOB, etc to populate the jotform, and each row is a patient and creates a submission on jotform.

    We've tried running the Integromat scenario but only the submission number is populated. Nothing else comes through. It looks exactly like the bug mentioned in the forum link: https://www.jotform.com/answers/2888829-hipaa-submissions-are-blank-on-inbox-just-submission-numbers-showing

    The specific node to look at is this:

    1643298757 61f2bfc57ac2b  Screenshot 10

    Please advice.

  • Jorge_Valcourt
    Replied on January 27, 2022 at 10:54 AM

    The form we are populating is the Patient Facesheet Form

  • Camila JotForm Support
    Replied on January 27, 2022 at 1:04 PM

    Hi Jorge,

    Thank you for contacting us. 
    We will coordinate this with our team. We will get back to you once we have the updates. 

    Thank you!

  • Jorge_Valcourt
    Replied on January 27, 2022 at 1:05 PM

    Thanks, let me know if you need anything else on my end.

  • Camila JotForm Support
    Replied on January 27, 2022 at 1:22 PM

    Hi Jorge,

    May I ask you recently removed HIPAA on your account or do you have HIPAA on your account last time? If yes, Kindly try to reintegrate the integrations in your form.

    Thank you,

  • Jorge_Valcourt
    Replied on February 1, 2022 at 10:34 AM

    We've managed to do the automation, we removed the hippa since integromat wasn't reading the hippa fields.

  • Dragana JotForm Support
    Replied on February 1, 2022 at 11:25 AM

    Hi, Jorge!

    We're happy to hear you have managed to solve the issue.

    Should you have any further inquiries, we will be more than happy to help.

    Thank you!