What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I cancel my subscription?

    Asked by riversidebmx on May 01, 2014 at 07:33 PM
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    JotForm Support

    Answered by EltonCris on May 01, 2014 at 10:04 PM

    Hi,

    Since you were paying using Paypal, here's how to cancel your subscription on your Paypal account.

    1. Log in to your PayPal account

    2. Find the latest payment you have made to Jotform

    3. Click on the subscription number for that transaction S-1U837992GT2516601

    4. Click on the "Cancel Subscription" button. 

    After cancelling your subscription, you will not be charged again. Your account will stay premium until the paid period expires. 

    If you have further questions or if you need clarifications about this, let us know here.

    Thank you!