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I'm not receiving emails from my form submissions on multiple sites.Asked by blinkmm on May 02, 2014 at 10:58 AM
I only checked 3 of my sites so far that send to the same email but I haven't recieved an email from either form's submission. Please help.
After looking on the forums some more .... is my email addresss on the "bounce list"? If so how do I remove it? and how do I prevent this in the future? Like how do I know if my clients are on this list? If they aren't getting emails and I"m not knowing about it I'm screwed.
Our server reports that your email is in the bouce list./var/log/jotform/amazonSES.log:[02/May/2014:10:29:15 -0400] Sending email terminated email address in bounced list.(To : email@example.com)
I could not find your email listed in the bouce list- so I find this quite unusual.
I have asked our developers to take a look and advice - we will advice upon any development towards a fix.
To answer your questions:
1. You can check bouced emails by following this guide
2. Its unusual for your clients to be on the bounce list - but to verify that they actually recieve the email - you can use our email validation widget.
Hello TitusN and thank you for your help! After posting this I continued to try to solve the problem. I finally stumbled accross the "check bounce list" option in my account settings. I discovered I was indeed on the list somehow and successfully removed myself. So that would be why I'm not showing up now when you check. Thank you for your help, again I appreciate the response a lot!
You are welcome.
Are you recieving notifications now?
If you are - I will cancel the ticket to our developers -
Yes everything is working as it should now. Thank's again! Go ahead and cancel the ticket.
Here to help - let us know if you hit any more bumps.