I'm not receiving emails from my form submissions on multiple sites.

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    blinkmm
    Asked on May 02, 2014 at 10:58 AM

    I only checked 3 of my sites so far that send to the same email but I haven't recieved an email from either form's submission. Please help. 

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    blinkmm
    Answered on May 02, 2014 at 11:01 AM

    After looking on the forums some more .... is my email addresss on the "bounce list"? If so how do I remove it? and how do I prevent this in the future? Like how do I know if my clients are on this list? If they aren't getting emails and I"m not knowing about it I'm screwed.

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    TitusN
    Answered on May 02, 2014 at 01:44 PM

    Hello,

    Our server reports that your email is in the bouce list.

    /var/log/jotform/amazonSES.log:[02/May/2014:10:29:15 -0400] Sending email terminated email address in bounced list.(To : contact@blinkmm.com)

    I could not find your email listed in the bouce list-  so I find this quite unusual. 

    I have asked our developers to take a look and advice - we will advice upon any development towards a fix.

    ***

    To answer your questions:

    1. You can check bouced emails by following this guide

    2. Its unusual for your clients to be on the bounce list - but to verify that they actually recieve the email - you can use our email validation widget.

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    blinkmm
    Answered on May 02, 2014 at 02:05 PM

    Hello TitusN and thank you for your help! After posting this I continued to try to solve the problem. I finally stumbled accross the "check bounce list" option in my account settings. I discovered I was indeed on the list somehow and successfully removed myself. So that would be why I'm not showing up now when you check. Thank you for your help, again I appreciate the response a lot!

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    TitusN
    Answered on May 02, 2014 at 02:08 PM

    You are welcome.

    Are you recieving notifications now?

    If you are - I will cancel the ticket to our developers -

    Thanks

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    blinkmm
    Answered on May 02, 2014 at 02:13 PM

    Yes everything is working as it should now. Thank's again! Go ahead and cancel the ticket.

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    TitusN
    Answered on May 02, 2014 at 02:14 PM

    Much Obliged.

    Here to help - let us know if you hit any more bumps.

    Ticket Cancelled.