What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm not receiving emails from my form submissions on multiple sites.

    Asked by blinkmm on May 02, 2014 at 10:58 AM

    I only checked 3 of my sites so far that send to the same email but I haven't recieved an email from either form's submission. Please help. 

    Page URL:
    http://blinkmm.com/contact/

    Emails Submissions email checked 3 same
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    Answered by blinkmm on May 02, 2014 at 11:01 AM

    After looking on the forums some more .... is my email addresss on the "bounce list"? If so how do I remove it? and how do I prevent this in the future? Like how do I know if my clients are on this list? If they aren't getting emails and I"m not knowing about it I'm screwed.

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    JotForm Support

    Answered by TitusN on May 02, 2014 at 01:44 PM

    Hello,

    Our server reports that your email is in the bouce list.

    /var/log/jotform/amazonSES.log:[02/May/2014:10:29:15 -0400] Sending email terminated email address in bounced list.(To : contact@blinkmm.com)

    I could not find your email listed in the bouce list-  so I find this quite unusual. 

    I have asked our developers to take a look and advice - we will advice upon any development towards a fix.

    ***

    To answer your questions:

    1. You can check bouced emails by following this guide

    2. Its unusual for your clients to be on the bounce list - but to verify that they actually recieve the email - you can use our email validation widget.

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    Answered by blinkmm on May 02, 2014 at 02:05 PM

    Hello TitusN and thank you for your help! After posting this I continued to try to solve the problem. I finally stumbled accross the "check bounce list" option in my account settings. I discovered I was indeed on the list somehow and successfully removed myself. So that would be why I'm not showing up now when you check. Thank you for your help, again I appreciate the response a lot!

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    JotForm Support

    Answered by TitusN on May 02, 2014 at 02:08 PM

    You are welcome.

    Are you recieving notifications now?

    If you are - I will cancel the ticket to our developers -

    Thanks

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    Answered by blinkmm on May 02, 2014 at 02:13 PM

    Yes everything is working as it should now. Thank's again! Go ahead and cancel the ticket.

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    JotForm Support

    Answered by TitusN on May 02, 2014 at 02:14 PM

    Much Obliged.

    Here to help - let us know if you hit any more bumps.

    Ticket Cancelled.